Privacy Policy — je778 Bangladesh

1 Information We Collect

When you interact with je778 — whether by registering an account, making a deposit, placing a wager, or contacting our support team — we collect certain categories of personal information. The nature and volume of data collected depends on the type of interaction you engage in with the platform.

1.1 Registration and Identity Data

When you create a je778 account, we collect the following information to establish and verify your identity:

• Full legal name as it appears on your government-issued identification document;
• Date of birth (used to verify that you meet the 18+ age requirement);
• Bangladeshi mobile phone number (used for account authentication and transactional notifications);
• Email address (used for account communications and password recovery);
• Residential address in Bangladesh;
• National Identity Card (NID) number or passport number, provided during KYC verification.

1.2 Financial and Transaction Data

To process deposits and withdrawals via bKash, Nagad, Rocket, Upay, and supported Bangladeshi banks, je778 collects and retains the following financial information:

• Mobile financial service account numbers (e.g., bKash number, Nagad number) associated with your je778 account;
• Bank account details where bank transfer is used;
• Transaction reference IDs and timestamps for all deposit and withdrawal activity;
• Transaction amounts in Bangladeshi Taka (BDT);
• Bonus and promotional credit history tied to your account.

1.3 Technical and Usage Data

When you access je778 via a web browser or mobile device, our servers automatically record certain technical data about your session. This data is used for platform security, fraud detection, and service improvement purposes:

• IP address and approximate geographic location derived from IP;
• Device type, operating system version, and browser type;
• Session start and end timestamps (Bangladesh Standard Time, UTC+6);
• Pages visited, games opened, and features accessed during each session;
• Referring URL (the page or link from which you arrived at je778);
• Error logs and crash reports generated during your session.

1.4 Communications Data

When you contact je778 customer support via email at [email protected], or through any in-platform messaging channel, we retain the content of your communications and any attachments you provide. This data is used to resolve your query, maintain a service history, and improve the quality of our support operations. Support communications are retained for a period of three years from the date of the interaction.

2 How We Use Your Data

je778 processes your personal data on the basis of one or more of the following legal grounds: (a) performance of the contract between you and je778; (b) compliance with a legal obligation; (c) our legitimate business interests, where these do not override your rights; and (d) your explicit consent, where consent is the appropriate basis for a specific processing activity.

2.1 Marketing Communications

je778 may send you promotional emails or SMS messages about new games, deposit bonuses, cricket betting specials, and seasonal promotions (such as Pohela Boishakh offers or Eid bonus events) if you have opted in to receive such communications during registration or through your account settings. You may withdraw this consent at any time by updating your notification preferences in your account dashboard or by contacting [email protected]. Withdrawal of marketing consent does not affect the lawfulness of processing carried out prior to withdrawal.

2.2 Automated Decision-Making

je778 uses automated systems to detect fraudulent account activity, identify potential problem gambling patterns, and verify that deposit and withdrawal requests comply with our anti-money-laundering policies. Where an automated decision significantly affects your account (for example, a temporary account restriction triggered by a fraud detection alert), you have the right to request human review of that decision by contacting our compliance team.

3 Data Sharing and Disclosure

je778 does not sell, rent, or otherwise trade your personal data to third parties for their independent marketing or commercial purposes. We may share your data with the following categories of recipients, strictly on a need-to-know basis and subject to appropriate data protection safeguards:

3.1 Payment Processing Partners

To facilitate deposits and withdrawals, je778 shares the minimum necessary financial data with our payment processing partners, including bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, and Sonali Bank. These partners act as independent data controllers in respect of the payment transaction and process your data in accordance with their own privacy policies and applicable Bangladeshi financial regulations.

3.2 Game Technology Providers

je778 integrates games and live dealer content from third-party studios including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. To provide these games within the je778 environment, a session token and your account identifier (but not your full personal details) may be shared with the relevant studio's game server. These studios are contractually required to treat such data as confidential and to use it solely for the purpose of delivering the game session.

3.3 Legal and Regulatory Disclosure

je778 will disclose your personal data to law enforcement agencies, regulatory authorities, or courts where it is legally required to do so, or where disclosure is necessary to prevent, detect, or investigate fraud, money laundering, or other criminal activity. je778 will, where legally permitted, notify you of such a disclosure request before complying with it.

3.4 Business Transfers

In the event that je778 undergoes a merger, acquisition, restructuring, or sale of all or a material portion of its assets, your personal data may be transferred to the acquiring entity as part of that transaction. You will be notified of any such transfer and of any material change to the privacy terms governing your data within 30 days of the transaction being completed.

4 Cookies and Tracking Technologies

je778 uses cookies — small text files stored on your browser or device — together with similar technologies such as web beacons and local storage, to operate the platform effectively and to understand how players use our services. The following table describes the categories of cookies deployed on je778.

4.1 Managing Cookies

You can control optional cookies through your browser settings. Most modern browsers allow you to view, block, or delete cookies via the privacy or settings menu. Please note that disabling essential or security cookies will prevent you from logging in to je778 and accessing platform features. Disabling analytics or functional cookies will not affect your ability to play games or make transactions, but may result in a less personalised experience.

4.2 Third-Party Cookies

Some cookies on je778 are set by our third-party game and analytics providers rather than by je778 directly. These third-party cookies are subject to the respective provider's own cookie and privacy policies. je778 does not control the content or lifespan of third-party cookies beyond the contractual obligations imposed on those providers.

5 Data Security and Retention

je778 implements a layered approach to data security, combining technical, organisational, and procedural controls to protect your personal information from unauthorised access, accidental loss, alteration, or disclosure.

5.1 Technical Security Measures

• 256-bit SSL/TLS encryption on all data transmitted between your device and je778 servers;
• Encrypted storage for sensitive fields including passwords (hashed using bcrypt), NID numbers, and payment reference data;
• Firewalls and intrusion detection systems monitoring server infrastructure on a 24/7 basis;
• Two-factor authentication (2FA) available and strongly encouraged for all player accounts;
• Regular security audits and vulnerability assessments conducted by our internal security team.

5.2 Organisational Security Measures

Access to personal data within je778 is restricted to staff members and contractors who require access to perform their job responsibilities. All personnel with access to player data are subject to confidentiality obligations and receive regular data protection training. Access privileges are reviewed quarterly and revoked promptly upon cessation of employment or contract.

5.3 Data Retention Periods

je778 retains personal data for the periods set out below. Upon expiry of the applicable retention period, data is securely deleted or anonymised so that it can no longer be linked to an identifiable individual.

• Account and identity data: Retained for the duration of the account relationship and for a minimum of 5 years following account closure, in compliance with anti-money-laundering obligations.
• Transaction and financial records: Retained for 7 years from the date of each transaction, in accordance with financial record-keeping requirements.
• Customer support communications: Retained for 3 years from the date of the most recent interaction.
• Technical and usage logs: Retained for 12 months on a rolling basis, after which they are anonymised for aggregate analytics purposes.
• Marketing consent records: Retained for the duration of the consent and for 2 years following withdrawal, to evidence compliance with consent obligations.

6 Your Privacy Rights

As a player on je778, you hold specific rights in respect of the personal data we hold about you. je778 is committed to honouring these rights promptly and without unnecessary barrier. To exercise any of the rights described below, please submit a written request to [email protected] with the subject line "Privacy Rights Request" and include your registered email address and account username so that we can locate your records.

6.1 Right of Access

You have the right to request a copy of the personal data je778 holds about you. Upon a verified access request, je778 will provide a structured summary of your data within 14 business days. This summary will include the categories of data held, the purposes for which it is processed, and details of any third parties with whom it has been shared.

6.2 Right to Rectification

If any personal data je778 holds about you is inaccurate or incomplete, you have the right to request that it be corrected. Minor corrections (such as updating a mobile number or email address) can be made directly through your account settings. For corrections to identity documents or date of birth, a written request accompanied by supporting documentation will be required.

6.3 Right to Erasure

You may request deletion of your personal data in certain circumstances — for example, where the data is no longer necessary for the purpose for which it was collected, or where you withdraw consent and no other legal basis exists for processing. Please note that je778 may be unable to fulfil an erasure request where retention of the data is required by law (for example, under anti-money-laundering regulations). In such cases, je778 will inform you of the specific legal basis that prevents full erasure and will delete all data that is not subject to that retention obligation.

6.4 Right to Restriction and Objection

You have the right to request that je778 restrict the processing of your personal data in certain circumstances, such as where you contest the accuracy of the data or where you have objected to processing based on legitimate interests and that objection is under review. You also have the right to object to processing carried out on the basis of legitimate interests, including processing for direct marketing purposes. Objections to direct marketing will always be honoured without question or delay.

6.5 Right to Data Portability

Where je778 processes your data on the basis of your consent or in performance of a contract with you, and where that processing is carried out by automated means, you have the right to receive your personal data in a structured, commonly used, and machine-readable format (such as CSV or JSON), so that you may transfer it to another service provider of your choice.

7 Third-Party Services and Links

The je778 platform may contain references or functional integrations with third-party services, including payment providers (bKash, Nagad, Rocket, Upay), game studios (Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, Ezugi), and analytics infrastructure. When you interact with these third-party services — for example, by initiating a bKash payment or launching a Pragmatic Play slot — your interaction is governed by the privacy policy of that third party, not by this je778 Privacy Policy.

je778 is not responsible for the privacy practices of third-party services and makes no representations or warranties regarding the adequacy of their data protection measures. We strongly encourage you to review the privacy policies of any third-party service with which you interact in connection with your use of je778.

8 Policy Updates and Contact

je778 reviews this Privacy Policy periodically and will update it to reflect changes in our data processing practices, applicable law, or the services we provide. When material changes are made to this policy, je778 will publish a notice on the platform and update the "Last Updated" date shown at the top of this document. Where a change is particularly significant — such as a new category of data sharing — je778 will provide direct notice to active players via their registered email address.

Your continued use of the je778 platform after the publication of an updated Privacy Policy constitutes your acknowledgement of the changes. If you do not accept the updated policy, you should discontinue use of the platform and may request account closure by contacting our support team.

8.1 Contact for Privacy Matters

If you have any questions about this Privacy Policy, wish to exercise a data subject right, or wish to raise a concern about how je778 handles your personal information, please contact us using the details below. Our privacy compliance team aims to respond to all privacy-related correspondence within 14 business days of receipt.

• Email: [email protected] (subject line: "Privacy Rights Request" or "Privacy Query")
• Support Hours: 24/7, in English, including Bangladesh public holidays
• Response Time: Within 14 business days for formal data subject requests

je778 takes all privacy concerns seriously. If you feel your concern has not been addressed satisfactorily, you retain the right to escalate the matter to the relevant data protection authority in your jurisdiction.